While our Help Center is a great resource when looking for quick answers, Vivvix University offers on-demand, interactive courses that help you gain in depth knowledge on Insights reports and features.
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Key Terms in Vivvix University
Learning Path: a collection of multiple courses curated for a learning goal (e.g., get started as a brand new user). A Learning Path is like a syllabus. You’ll see available Learning Paths at the top of your screen when you log in to Vivvix University.
Course: Courses are the building blocks of Vivvix University. They are generally between 5-15 minutes and include video walk-throughs, reference materials, and interactive knowledge checks that allow you to check your understanding of the material covered. Courses are generally focused on a particular report or feature in Insights. Scroll down on the Vivvix University homepage to see available courses.
Below are some of the courses currently offered
General Courses
Ad Intel 101: Getting Started
Branded Content 101 (for clients subscribed to our Branded Content solution)
Creative Analysis Courses
View and Download an Ad
Search for An Ad
Realtime Visibility into Breaking Ads
Competitive Message Trends
Visibility into Message Elements
Media Analysis Courses
Competitive Spend & Messaging
Drill Down on any Spend Data Point
Media Investment by Channel
Reviewing Top Level Spend
Spending by Market
View Spend at the Product Level
More courses are being added! If you have a suggestion for a course, please email it to victoria.huber@vivvix.com
FAQs and Troubleshooting
Q: Can I start and stop courses and Learning Paths?
A: Yes! You can start and stop at your leisure, and your progress will be saved so you can pick back up where you left off.
Q: How can I see which courses I’ve started and/or completed?
A: At the bottom of each Learning Path and course, you’ll see your status for that Learning Path/course.
Q: I’ve watched a video, but the continue button is greyed out and I can’t move to the next part of the course. What do I do?
A: First, please be sure you are using Chrome as your browser. Second, make sure you are not fast-forwarding at the beginning of the video. Third, try doing a hard refresh of your browser (Ctrl + F5, or Cmd+Shift+R on a Mac). After the refresh, let the video play and you should be able to move forward.
Q: I’m being asked to log-in again, but I forgot my password. How do I reset it?
A: Click “Reset password” on the log-in prompt.